Authenticity Guarantee:

At Rivoria.in, we ONLY stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products.

All our Skin care products are dermatologically tested still we recommend you to do a patch test before using any product.

If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us via the form at https://rivoria.in/contact and we shall be happy to address your concerns.

Returns policy .

Rivoria offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 48 hours of its delivery. You can file the return/exchange only in case of damaged/missing/wrong product. Kindly note that parcel unboxing video is mandatory.

• Step 1: Contact us via the form at https://rivoria.in/pages/contact within 48 hours of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly send an image of the product and brown shipping box or unboxing videos with the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process once the products are received in their original packaging with their seal, labels and barcodes intact.

Special instructions for reverse pickup: The reverse product will be assigned within 24-48 hours and the product will be picked in another 2-4 working days.

After the product is picked along with the packaging box, we will initiate a refund after carefully examining it once received.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount as per invoice .

The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once.

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.